Return Policy

Cannon Water Technology – Return Policy

1. Authorization Required

All returns must be authorized by Cannon Water Technology. Please call +1 800-230-1426 or email csd@cannonwater.com to obtain a Return Authorization Number (RA#) before shipping any items back. Returns without an RA# will not be accepted.

2. Return Shipping & Restocking Fees

  • Customers are responsible for all return shipping costs.

  • A 15% restocking fee applies to most returns.

  • If the product manufacturer charges a higher restocking fee, that higher fee will apply.

3. Defective or Dead on Arrival (DOA) Items

  • Cannon Water Technology will replace defective or DOA equipment with the same or equivalent item within 30 days of receipt.

  • If items are on backorder, the 30-day replacement period begins once the full order is received.

  • Shipping charges will only be reimbursed when the item is confirmed defective or DOA.

4. Product Condition Requirements

  • All returns must be unused, in original packaging, and in resalable condition with all parts, manuals, and accessories included.

  • Items returned missing components or not in resalable condition will incur a 25% reconditioning fee.

5. Eligibility

  • Returns are only accepted for products purchased directly from Cannon Water Technology.

  • We do not accept returns for products purchased through third-party distributors.

6. Time Limits

  • Returns received within 60 days of purchase are eligible for refund (subject to fees).

  • Returns received after 60 days may qualify for store credit only.

7. Non-Returnable Items

For safety and quality reasons, the following cannot be returned for credit under any circumstances:

  • Equipment that has been installed or used.

  • Products exposed to water, chemicals, or other fluids.

  • Custom or special-order products.

8. Assistance with Product Selection

We make every effort to ensure you purchase the right product for your needs. If you are unsure about an application, please call +1 800-230-1426 to speak with a technical support representative before placing your order.